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Stokes Tiles are very experienced in supplying and stocking tiles. We visit and buy from factories around the world so can offer a great selection of cutting edge designs. Take a look at our latest trend products.
After selection of your products you will proceed to the checkout area. You will be passed to a secure online payment authorisation service that will process your card details and obtain payment from your card provider. All prices include VAT. Prices are subject to alteration without notice.
Shade variation is often an inherent feature of tiles. Please ensure you check your tiles for quality and shade before fixing, the company cannot accept responsibility once the tiles have been fixed. No guarantee is given against crazing or shade variation between different batches.
We supply in full cartons only.
We recommend ordering an extra 10% of Tiles to allow for cuts & wastage.
Samples are sent free of delivery charges.
All deliveries are made between the hours of 8am - 6pm.
Orders for delivery to mainland England and Wales are subject to the delivery charges set out below:
Orders for delivery to Northern Scotland, The Highlands and the Scottish Isles are subject to the delivery charges set out below:
If you require delivery to the Isle Of Man, Isle Of Wight, Channel Isles, Northern Ireland or Eire please contact us for prices and delivery.
Next Day Delivery is available if placed before midday for an extra charge of £20. This service is not available for the Scottish Highlands and the Islands.
The buyer must arrange to take delivery in accordance with the stated delivery times, failure to do this gives the company the right to charge all costs incurred.
If unable to inspect the order thoroughly, please write 'Driver couldn't wait, goods may be damaged' on delivery paperwork.
Orders are delivered by various means usually on a pallet by a Tail lift vehicle.
Due to health and safety and insurance requirements, goods cannot be transported into a property.
The company must be notified by e-mail or fax within 48 hours of delivery of any claims by the buyer of any shortage or damage to goods in transit.
The risk in the goods passes to the buyer on receipt of delivery.
Every effort is made to get your order to you on time. However we nor the delivery company can be held responsible for late deliveries or incorrect delivery beyond our control. Examples include weather and traffic issues. The company will not accept any claim for financial compensation for late delivery.
Free of charge samples are available as 4" square cut off pieces of tiles or mosaics.
Full tile samples are available at a nominal charge of £5 including VAT (up to the size 400mm x 250mm, larger tiles will be cut down to a good size sample). This offer is not available on full sheets of mosaics or decors.
We give a full refund for full cartons of tiles in their original packaging accompanied by a copy of the receipt providing they are a current stock item and the same shade as those we have in stock at the time of the return. Adhesives and grouts where the packaging has been opened would not be accepted (as, of course, they are then subject to deterioration), nor would tools etc. which have been used or the packaging opened.
Please contact us before returning goods to ensure they are acceptable. Refunds are normally processed within 7 working days, upon receipt of returned products.